Savoring The Gold

Trudi Erickson

Trudy Erickson

Good afternoon, ProviderNation. Today’s post is from Trudy Erickson, administrator for 2012 Gold Award recipient Golden LivingCenter, Continental Manor, in Abbotsford, Wis.

When we received the call last August that our skilled nursing facility, Golden LivingCenter, Continental Manor, had been recognized as a 2012 recipient of the Gold – Excellence in Quality award, presented by the American Health Care Association/National Center for Assisted Living (AHCA/NCAL), the team was ecstatic, jumping up and down and on top of the world!

For anyone who is not acquainted with this award, I will give you some background: Since its inception in 1996, AHCA/NCAL’s National Quality Award program has recognized skilled nursing facilities and assisted living communities nationally for providing excellence.Facilities must achieve an award at each level, Bronze first, and then Silver in order to progress to Gold Award status.

If you think your facility has what it takes to become an award recipient, check out this video for an overview of the program here. And if you’re really serious about quality, consider attending the AHCA/NCAL Quality Symposium next month in San Antonio. The deadline for registration is Friday.

I am humbly proud to share that Continental Manor is one of only two skilled nursing facilities nationally to earn this distinguished award in 2012, and one of only 13 long term care providers to have ever received the award at this level. As I have been at Continental Manor for 20 years, I am thrilled that the team has achieved this recognition.

When asked what sets us apart from the others, the aspects that immediately come to my mind are our quality care, our dedicated staff, and our strong community presence. Our philosophy here is simple: The day is not over until things get done. Most workers can pack up and leave at the end of the day, but our team’s job is done for the day when our patients and residents are satisfied and cared for.

When you walk through our doors, you can feel the love in the facility. Continental Manor is my home away from home, truly. My daughter works here as a certified nurse aide, while my mother works in the activities department.

All the other team members are just as much a part of my family, too. Every team member puts their heart into providing quality care, and it took each individual on the team to collaboratively win the Gold.

To us, here at Continental Manor, this honor means the world.

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Filed under health care, Long term care, Post-acute care

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